About Raya Contact Center

Today is

Overview

Raya Contact Center is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global Fortune 1000 companies in Middle East, Europe, Africa, & North America in 25 different languages. Raya Contact Center serves its clients from eight contact center facilities located in Cairo, Alexandria, Hurghada, and Assiut, Egypt, Dubai, UAE, and Warsaw, Poland. With over 4,870 seats capacity and 6,000 advisors talent pool, Raya focuses on high growth industries; mainly telecom, technology, consumer electronics, travel and hospitality, banking, automotive & retail industries. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation , 6-Sigma, Problem Solving, Data analytics as well as world class standards such as COPC. Raya provide tangible value to our clients by sharing improvements, insights, analytics and recommendations on improvement projects supported by illustrated savings and additional derived revenues.

Strategy

Become a distinctive Multi-regional & Multilingual BPO player within EMEA Build a sustainable leadership position as a "Champion" in the GCC region Extend leadership by becoming a "Challenger" in the European market Aspire to pursue a "Global Challenger" path

Vision

To be the preferred Business Process Outsourcing Partner in EMEA

Mission

Focus on client and end user satisfaction Competent and motivated people Deployment of state-of-the-art technology Industry best practices Cost-effective operations Maximize shareholder value Streamlined processes & continuous improvement of quality management system

History

Capacity Evolution

Service Evolution

Services

Industries Served

RACC.CA

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