Banking & Insurance

  • In today's industrialized Banking & Financial services, it's crucial that both customers and end users have a strong affinity to your products and financial solutions. Yet many companies are challenged to deliver quality customer care because of the volume of information housed in the disparate systems required to support certain products. Whether through live agent or web self-service, Raya can deliver an outsource solution that will optimize the customer experience by providing effective and efficient interaction.
  • In light of all these aspects, financial institutions have realized the importance and benefits behind having a centralized customer communication platform to service their large number of clients consistently and efficiently. Thus, Contact center outsourcing is proving to be one of the most successful ways to increase cost effectiveness and improve the quality of their customer experience and satisfaction.
  • Raya offers several solutions from its Egypt, UAE, and Poland delivery sites to help banks and Insurance companies grow their business through multiple tailored services:
    • - Outsourcing Call Center Services
    • - Customer Care Support
    • - Campaign Management
    • - Application Processing
    • - Lead Generation
    • - Cross / Up selling
    • - Financial Transaction execution
    • - Debt Collection
    • - Retention / loyalty and anti-churn programs