Contact Center Services

Raya Contact Center provides a variety of certified voice services that enhance your day to day performance in the various business processes in your organization. Raya is your trusted outsourced partner in all your BPO and call center requirements.

Customer Support

Part of our main Call Center Services to the Middle East & Europe offered from Cairo, Dubai, Hurghada, and Warsaw, allows you to maximize the lifetime value of each and every one of your customers by providing superior post sales service 24 hours a day, 7 days a week. Improving your customer loyalty will enable you to maintain your customers and save the costs of acquiring new customers. Customer services range from responding to your customers inquiries and solving their problems, up to maintaining a high customer satisfaction rates through personalized outsourced solutions.

Inbound Sales

Inbound sales helps you grow your customer base and thus increase your business success. Through this offering you will be able to target your intended customers with your applicable offering and turn them from prospects to loyal, regular, and profit-generating customers. Through our fully customized multimedia platform of voice, email, SMS and chat, we handle the entire customer acquisition process from measure the interest of your potential customers in your products & services up to turning potential customers into loyal customers.

Technical Support

Whether you are a mobile operator, internet service provider or consumer electronics manufacturer, technical support is an integral part of your daily customer management operations. Raya helps organizations leverage their customers’ satisfaction through its 24/7 technically certified professionals supported by solid global best practices that cover a wide array of products support including software, hardware, peripherals and networks diagnosing and repair.

Service Recovery

At Raya, we understand that Customer satisfaction and the quick resolve of customer is an essential part of the customer relationship management. Customers expect to be able to reach customer service and be able to reach someone who can help them with their complaint on a First Call Resolution basis. At Raya, we are able to provide customer centric service recovery and complaint management to ensure your brand loyalty and customer’s repeat return. Our customer service representatives are diligent in ensuring that they can handle any sensitive situation and maintain their etiquette throughout their interactions with customers.

Debt Collection

At Raya, we are able to provide Debt collection services through our agents, who are equipped with the skills to deal with customers sensitively regarding service recovery and outstanding debt collection. Our well-established approach for debt collections involves giving importance to both our client and the customer, so that the reputation our clients stay positive. Debt collection services are critical Telecommunication, Banking, Financial Services and Insurance (BFSI) industries, among others. We are able to provide enhanced collection ratios, data entry, database validation, dispute management and greater revenue recovery percentages.

Social Media Support

Our outsourced social media best practice allows our clients to reach their customers through all communications channels and integrates voice, digital & social into one platform that gives our clients 360 views of their customers, their interactions, and their state in the value chain along with countless examples of valuable insights.

For the Social Media Management technology, we give our clients the option to outsource their work with renowned technologies that give deep analysis their customers on social media conversations across multiple platforms including Facebook & Twitter and extends to virtually all public data on open blogs, forums and micro websites, with the ability to flag the top influencers, trending topics, sentiment analysis and a lot more including deep profiling of online communities that exceeds the traditional demographic analysis.