E-Commerce

  • Consumers are moving to omni-channel retail. Whether in store, on smartphone, using chat from their desktop, or on the phone, customers expect nothing less than seamless and easy service experiences regardless of the channel they use. Raya’s best practice for online retail and services optimize customer service and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs. In Raya, we are able to implements outsourced services programs that help e-commerce clients get closer to their customers while reinforcing customer loyalty. Our services include customer service, order processing and order taking, help desk, email and chat.
  • Raya has been working with global brands supporting their e-commerce platforms providing customer experience management for the past 10 years from multiple delivery sites in Egypt and Poland handling hundreds of thousands of transactions per month through Voice, Email, and Chat channels. Currently, Raya covers many e-Commerce client operations in Europe, Middle East & Africa Region in over 20 languages.
  • Our e-Commerce focus services include support on the:
    • - Registration process
    • - Ordering process
    • - New Orders
    • - Dead on Arrival (DOA) process
    • - Refund process
    • - Returns and remorse process