Fast Food

  • The global market for Fast Food has become increasingly competitive, and the companies that grow and excel in this business are the ones that are in tune with their customers’ needs. Delivering a higher standard of quality customer service that your clients can depend on solidifies your position in this competitive market place.
  • Raya offers a wide range of services across all areas of your business, to serve as your customer interaction point. Raya offers campaign management services including promotion support, order management and delivery support, loyalty program handling, customer satisfaction index measurement as well as consumer care lines via voice, email, web chat and social media monitoring. We currently outsource these services to major clients across Egypt & Middle East region.
  • To help you reach your revenue and service goals while continually enhancing your client experience through excellent customer service and optimization of costs to your business, we help you meet the industry challenges in reaching your business goals while also leveraging your brand loyalty.
  • Every successful Fast Food business focuses on three key elements in their relationships with their customers:
    • - Optimized Customer Acquisition
    • - Leveraged Customer Experience
    • - Enhanced Transactional Value
  • Our Service offering for the typical Fast Food delivery operation includes many focus services:
    • - General Inquiries
    • - Order Management
    • - Complaint Handling
    • - Cross / Up Selling
    • - Digital Orders Processing