Management

Ahmed_Imam

Ahmed Imam

Chief Executive Officer

Mr. Imam holds a Degree in Communications and Electronics Engineering from Ain Shams University, as well as an MBA from the Indian Institute of Management, Ahmedabad. Mr. Imam is also a graduate of Harvard Business School’s Advanced Management Program. Mr. Imam started his career with us in Unitech in 1998. In 2001-2004, he was the General Manager of Customer Service Operations at Raya Telecom. Before being appointed to the position of CEO of Raya Contact Center, Mr. Imam held the position of Maintenance Managing Director from 2004-2009. In his capacity as CEO of Raya Contact Center, Mr. Imam managed to grow Raya Contact Center’s revenues, customer base, facilities and regional presence in order to make Raya Contact Center the leading BPO service provider in Egypt and the MEA Region.

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Ahmed Imam

Chief Executive Office

Mr. Imam holds a Degree in Communications and Electronics Engineering from Ain Shams University, as well as an MBA from the Indian Institute of Management Ahmedabad ...

Mr. Imam is also a graduate of Harvard Business School’s Advanced Management Program. Mr. Imam started his career with us in Unitech in 1998. In 2001-2004, he was the General Manager of Customer Service Operations at Raya Telecom. Before being appointed to the position of CEO of Raya Contact Center, Mr. Imam held the position of Maintenance Managing Director from 2004-2009. In his capacity as CEO of Raya Contact Center, Mr. Imam managed to grow Raya Contact Center’s revenues, customer base, facilities and regional presence in order to make Raya Contact Center the leading BPO service provider in Egypt and the MEA Region.

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Reem Asaad

Deputy Chief Executive Officer

Ms. Asaad holds a BA from the University of Houston, Texas and is a graduate of Harvard Business School’s Advanced Management Program and the Certified Director and Corporate Governance Consultant program at International Finance Corporation. She worked in the United States for 15 years and joined us in 2005. She has 25 years of experience in IT, financial services and the BPO industry. Throughout her career, Ms. Asaad has held numerous positions at Raya Holding, including IT Director in 2007 and Corporate Communications and Investor Relations Director from 2007-2012. Ms. Assad was also the CEO of Raya Data Center from 2012-2016, where her leadership took Raya Data Center from a division within Raya Corporation to an independent company, making Raya Data Center one of the leading co-location and cloud data center service providers in Egypt. Ms. Asaad was instrumental in the commercialization of the data center by implementing the “go to market” service model, as well as other market positioning and sales strategies. Ms. Asaad currently acts as the Corporate Secretary of the Board of Directors, a position she has held since 2007. She was ranked number 38 in the Forbes Middle East list top 100 most powerful Arabic Businesswomen 2016, and represented Egypt at the United Nations Conference on Sustainable Development in Rio de Janeiro, Brazil in 2012 and at the United Nations Global Compact in New York in 2008. She has an extensive network of leadership in Egyptian economic associations, and is currently Co-Chair of the American Chamber of Commerce ICT committee 2015-2017 and the Chair of the Telecom Division of the Egyptian Information, Telecommunications, Electronics and Software Alliance. She is a Steering Committee Member in the Eitesal Business Nurturing Initiative (IOT Incubator) and is a founding member of the Global Compact Network Egypt.

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Reem Asaad

Deputy CEO

Ms. Asaad holds a BA from the University of Houston, Texas and is a graduate of Harvard Business School’s Advanced Management Program and the Certified Director ...

and Corporate Governance Consultant program at International Finance Corporation. She worked in the United States for 15 years and joined us in 2005. She has 25 years of experience in IT, financial services and the BPO industry. Throughout her career, Ms. Asaad has held numerous positions at Raya Holding, including IT Director in 2007 and Corporate Communications and Investor Relations Director from 2007-2012. Ms. Assad was also the CEO of Raya Data Center from 2012-2016, where her leadership took Raya Data Center from a division within Raya Corporation to an independent company, making Raya Data Center one of the leading co-location and cloud data center service providers in Egypt. Ms. Asaad was instrumental in the commercialization of the data center by implementing the “go to market” service model, as well as other market positioning and sales strategies. Ms. Asaad currently acts as the Corporate Secretary of the Board of Directors, a position she has held since 2007. She was ranked number 38 in the Forbes Middle East list top 100 most powerful Arabic Businesswomen 2016, and represented Egypt at the United Nations Conference on Sustainable Development in Rio de Janeiro, Brazil in 2012 and at the United Nations Global Compact in New York in 2008. She has an extensive network of leadership in Egyptian economic associations, and is currently Co-Chair of the American Chamber of Commerce ICT committee 2015-2017 and the Chair of the Telecom Division of the Egyptian Information, Telecommunications, Electronics and Software Alliance. She is a Steering Committee Member in the Eitesal Business Nurturing Initiative (IOT Incubator) and is a founding member of the Global Compact Network Egypt.

Ahmed_Imam

Caroline Antoune

Chief Operations Officer

Ms. Antoune holds a degree from the faculty of hotels management and tourism at Helwan University, Cairo. She joined us in 2000, and, with more than 25 years of diversified professional experience in most customer relations fields, is considered to be one of the Egyptian BPO pioneers. During her 17 years with us, Ms. Antoune has played a vital role in setting up the foundation of our BPO and contact center business, helped to facilitate the growth and expansion of our operations within Egypt and throughout EMEA and led the implementation and roll-out of ISO and COPC standards. She currently leads all customer experience and operation functions for us, including training, workforce management, quality assurance and process improvement.

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Caroline Antoune

Chief Operations Officer

Ms. Antoune holds a degree from the faculty of hotels management and tourism at Helwan University, Cairo. She joined us in 2000 ...

and, with more than 25 years of diversified professional experience in most customer relations fields, is considered to be one of the Egyptian BPO pioneers. During her 17 years with us, Ms. Antoune has played a vital role in setting up the foundation of our BPO and contact center business, helped to facilitate the growth and expansion of our operations within Egypt and throughout EMEA and led the implementation and roll-out of ISO and COPC standards. She currently leads all customer experience and operation functions for us, including training, workforce management, quality assurance and process improvement.

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Mohamed El Nahas

Commercial Director

Mr. El Nahas holds a B.Sc. in Economics from Cairo University. He joined us in 2003, and has 15 years of experience in the BPO and Telecom industries. Prior to joining us, Mr. El Nahas worked with the Vodafone Corporate Sales team in Cairo, Egypt. Mr. El Nahas leads the commercial business development and strategic engagement functions for our offices in Cairo, Dubai and Warsaw and is responsible for key client engagements and contracts, including with Fortune Global 1,000 organizations. During his tenure with us, Mr. El Nahas has successfully promoted the BPO industry in Egypt and helped to build our reputation as a competitive and rapidly evolving BPO organization within the EMEA region.

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Mohamed El Nahas

Commercial Director

Mr. El Nahas holds a B.Sc. in Economics from Cairo University. He joined us in 2003, and has 15 years of experience in the BPO and Telecom industries ...

Prior to joining us, Mr. El Nahas worked with the Vodafone Corporate Sales team in Cairo, Egypt. Mr. El Nahas leads the commercial business development and strategic engagement functions for our offices in Cairo, Dubai and Warsaw and is responsible for key client engagements and contracts, including with Fortune Global 1,000 organizations. During his tenure with us, Mr. El Nahas has successfully promoted the BPO industry in Egypt and helped to build our reputation as a competitive and rapidly evolving BPO organization within the EMEA region.

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Ahmed Ali

Finance Director

Mr. Ali is a Licensed Certified Management Accountant, and holds a BA in Commerce and Business Administration from Helwan University, Cairo and an MBA from ESLSCA Business School, Paris. He has been a Licensed Certified Management Accountant since 2011. He has three years of experience in professional auditing and 10 years of experience in the BPO industry. Mr. Ali joined our Group in 2004 as an accounting manager, and joined us in 2007, later becoming Chief Financial Officer in 2011. As Chief Financial Officer, Mr. Ali manages our finance operations, including budget development, financial planning, treasury, accounting and taxation. His key roles include overseeing our finances, developing strategies for various services, identifying investment opportunities, overseeing our financial and performance indicators and assisting the CEO in achieving our mission and vision.

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Ahmed Ali

Finance Director

Mr. Ali is a Licensed Certified Management Accountant, and holds a BA in Commerce and Business Administration from Helwan University ...

Cairo and an MBA from ESLSCA Business School, Paris. He has been a Licensed Certified Management Accountant since 2011. He has three years of experience in professional auditing and 10 years of experience in the BPO industry. Mr. Ali joined our Group in 2004 as an accounting manager, and joined us in 2007, later becoming Chief Financial Officer in 2011. As Chief Financial Officer, Mr. Ali manages our finance operations, including budget development, financial planning, treasury, accounting and taxation. His key roles include overseeing our finances, developing strategies for various services, identifying investment opportunities, overseeing our financial and performance indicators and assisting the CEO in achieving our mission and vision.

Ahmed_Imam

Ahmed Fahmy

Senior IT Manager

Mr. Fahmy holds a B.Sc. in Electronics Engineering from Menouifa University, Al Minufya, an MBA from ESLSCA Business School, Paris and a certificate in ITIL. Mr. Fahmy has been with us since 2000, and has 23 years of experience in the IT industry, including in international telecommunication, networking, security, disaster recovery and business continuity, ITIL V3 compliant IT service operations, performance-based SLA IT service management and financial planning of IT operations. He has also managed IT and telecom services operations of large companies, including those with over 3,000 users across multiple sites. While with us, he has helped to reshape telecom infrastructure solutions and design in EMEA and has helped us develop strategic partnerships with tier 1 telecom service providers worldwide.

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Ahmed Fahmy

Senior IT Manager

Mr. Fahmy holds a B.Sc. in Electronics Engineering from Menouifa University, Al Minufya, an MBA from ESLSCA Business School ...

Paris and a certificate in ITIL. Mr. Fahmy has been with us since 2000, and has 23 years of experience in the IT industry, including in international telecommunication, networking, security, disaster recovery and business continuity, ITIL V3 compliant IT service operations, performance-based SLA IT service management and financial planning of IT operations. He has also managed IT and telecom services operations of large companies, including those with over 3,000 users across multiple sites. While with us, he has helped to reshape telecom infrastructure solutions and design in EMEA and has helped us develop strategic partnerships with tier 1 telecom service providers worldwide.

Ahmed_Imam

Marwa Ghoribe

HR Senior Manager

Ms. Ghoribe holds an MBA from ESLSCA Business School, Paris, and has been a COPC-registered coordinator since 2006. She has over 20 years of experience in the BPO field, where she has played a vital role in launching outsource service provider organizations, such as Vodafone in 1999 and Xceed in 2002. She has been with us since 2007 and, while with us, has implemented real time management, performance dashboard management, internal audits, process improvements and client experience management, among other programs. She has a broad scope of responsibility, including operations management, support functions management (including human resources, audit, training, work-force management and real time management) and vendor management. She has also led many strategic assignments, including our implementation and roll out of COPC standards.

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Marwa Ghorib

HR Senior Manager

Ms. Ghoribe holds an MBA from ESLSCA Business School, Paris, and has been a COPC-registered coordinator since 2006 ...

She has over 20 years of experience in the BPO field, where she has played a vital role in launching outsource service provider organizations, such as Vodafone in 1999 and Xceed in 2002. She has been with us since 2007 and, while with us, has implemented real time management, performance dashboard management, internal audits, process improvements and client experience management, among other programs. She has a broad scope of responsibility, including operations management, support functions management (including human resources, audit, training, work-force management and real time management) and vendor management. She has also led many strategic assignments, including our implementation and roll out of COPC standards.

Ahmed_Imam

Sherif Eid

Senior Training & Sourcing Manager

Sherif Eid has been part of the Raya family where he has managed diverse range of strategic projects both local and off shore along the Operations, Training and HR. Sherif is currently managing the Operational Training and Development along with the Sourcing and Recruitment functions.

With his 15+ years of experience in BPO within different departments, Eid has been able to create several success stories across the years and has played a vital role in Raya’s success and revenue maximization. In parallel, along with passion and will for the field, Sherif is a DBA seeker and an MBA holder from ESLSCA – a certified coach. He has a Masters in the creative training techniques from Bob Pike Training Academy (USA), COPC certified (Register Coordinator), and Six Sigma certified. He also holds many other certificates in a wide range of Soft Skills subjects. Eid’s past experiences included several managerial roles including Operations and Training response for Federal Express (FedEx) & Kwik Kopy Egypt for 3 consecutive years since 2004.

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Sherif Eid

Senior Training & Sourcing Manager

Sherif Eid has been part of the Raya family where he has managed diverse range of strategic projects both local and off shore along the Operations, Training and HR. Sherif is currently managing the Operational Training and Development along with the Sourcing and Recruitment functions.

With his 15+ years of experience in BPO within different departments, Eid has been able to create several success stories across the years and has played a vital role in Raya’s success and revenue maximization. In parallel, along with passion and will for the field, Sherif is a DBA seeker and an MBA holder from ESLSCA – a certified coach. He has a Masters in the creative training techniques from Bob Pike Training Academy (USA), COPC certified (Register Coordinator), and Six Sigma certified. He also holds many other certificates in a wide range of Soft Skills subjects. Eid’s past experiences included several managerial roles including Operations and Training response for Federal Express (FedEx) & Kwik Kopy Egypt for 3 consecutive years since 2004.

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Yasser Sharaf

Senior Operations Manager

He has 20+ years of professional experience, with communication engineering degree Yasser Started his information Technology career with early internet technologies, in 2000, he was heading the infrastructure and systems implantations for the early launching contact centers in Egypt. As Customer Experience Manager, Yasser started his 14 years of experience with Raya, since then he has been assigned for many local and offshore strategic clients contact center and BPO operations.

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Yasser Sharaf

Senior Operations Manager

He has 20+ years of professional experience, with communication engineering degree Yasser ...

Started his information Technology career with early internet technologies, in 2000, he was heading the infrastructure and systems implantations for the early launching contact centers in Egypt. As Customer Experience Manager, Yasser started his 14 years of experience with Raya, since then he has been assigned for many local and offshore strategic clients contact center and BPO operations.