Our VISION , MISSION & DREAM

Our Vision

Our vision is to be the preferred business process outsourcing partner in EMEA

Our Dream

  • - Become a distinctive Multi-regional & Multilingual BPO player within EMEA
  • - Build a sustainable leadership position as a "Champion" in the GCC region
  • - Extend leadership by becoming a "Challenger" in the European market
  • - Aspire to pursue a "Global Challenger" path

Our Mission

  • - Focus on client and end user satisfaction.
  • - Competent and motivated people.
  • - Deployment of state-of-the-art technology.
  • - Streamlined processes & continuous improvement of quality management system.
  • - Industry best practices.
  • - Cost-effective operations.
  • - Maximizing the value for our shareholders.

Foundations for Success

Raya's strong commitment to a deeply entrenched set of values has largely contributed to its success over the years. The very same values that management and personnel hold dear are those that are reflected on to customers who have come to rely on the high quality service and integrity that the Raya brand is now known for throughout the region. Our values are the pillars that build the strong foundation of our corporation.

  • RESPECT PEOPLE

  • Respect for people whether they are employees, customers or shareholders is a vital principle that we adhere to strongly in each and every realm of our existence. We believe that investing in people is by far the best allocation of our resources. Thus, we give both our customers and employees a superior environment for interaction and delivery.

  • CUSTOMER FOCUS

    customer_b
  • is crucial to the success of our business. We do our best to insure that customers experience exceptional service during each and every interface they have with the company. Everything from the sales pitch to the after-sales support is tailor-made to suit customer needs. Our customized solutions and ongoing partnerships have made us indispensable with a growing pool of loyal customers.

  • TEAM WORK

    customer_b
  • At Raya we are always eager to promote Teamwork. The company is continually seeking to bring together personnel with a diversity of backgrounds, skill levels and varied areas of expertise. We believe that working in teams is the only way to achieve the kind of results that we are after.

  • SEEKING EXCELENCE

    customer_b
  • Seeking Excellence is necessary in order for Raya to maintain its current position at the forefront of its sophisticated industry. The company encourages excellence by rewarding skill and performance. With the desire to win and the will to succeed Raya has unlimited potential to improve the quality of all the services that it currently has on offer. The company benchmarks itself according to international quality standards.

RESPECT PEOPLE

Respect for people whether they are employees, customers or shareholders is a vital principle that we adhere to strongly in each and every realm of our existence. We believe that investing in people is by far the best allocation of our resources. Thus, we give both our customers and employees a superior environment for interaction and delivery.

CUSTOMER FOCUS

is crucial to the success of our business. We do our best to insure that customers experience exceptional service during each and every interface they have with the company. Everything from the sales pitch to the after-sales support is tailor-made to suit customer needs. Our customized solutions and ongoing partnerships have made us indispensable with a growing pool of loyal customers.

TEAM WORK

At Raya we are always eager to promote Teamwork. The company is continually seeking to bring together personnel with a diversity of backgrounds, skill levels and varied areas of expertise. We believe that working in teams is the only way to achieve the kind of results that we are after.

SEEKING EXCELENCE

Seeking Excellence is necessary in order for Raya to maintain its current position at the forefront of its sophisticated industry. The company encourages excellence by rewarding skill and performance. With the desire to win and the will to succeed Raya has unlimited potential to improve the quality of all the services that it currently has on offer. The company benchmarks itself according to international quality standards.

We remain committed to our long term goal of maximizing the value of our shareholders

Medhat Khalil,
Chairman, Raya Corporation