Raya Contact Center announced that it has concluded a 3 years contract with one of the Middle East Leading Telecom Conglomerates operating in 5 countries. This partnership was awarded in the beginning of 2017, and has undergone its implementation process. Raya supports of one of the group’s top strategic market in the Middle East, and delivers COPC based Contact Center and a full fledge spectrum of CRM services to the mobile operator customers in Arabic and English languages.
ToRaya is currently providing its Partner with Customer Service and Technical Support services for more than 12 million customers, as the initial support market. This partnership is expected to improve the quality of the services provided to the partner’s customers, enhance their Customer Experience, maximize internal efficiencies; and allow the company to better serve its customers. Raya will be starting with an initial operational team of 100 Customer Service Advisors to support all Customer service queues for its prepaid and postpaid segments.
Raya currently operates this strategic program from Raya’s Red Sea Governate facility in Hurghada, and forecasted to leverage its current utilization of its Hurghada site significantly, which currently has an overall capacity of 600 seats. BackBack