News

RAYA ORGANIZES ITS FIRST ANNUAL MIDDLE EAST CUSTOMER EXPERIENCE CONFERENCE IN COLLABORATION WITH FROST & SULLIVAN

Under the theme of “Redefining Customer Experience in the Middle East”, Raya Contact Center has organized its 1st Annual UAE based event in Marriott Marquis in Dubai on the 19th of September 2016. The event was organized in collaboration with Frost & Sullivan, the Global leader firm specialized in business consulting, market research and analysis...

Read more

Raya Contact Center launches three new contact center sites in Hurghada, Dubai and Warsaw

Following a strategic expansion plan, Raya Contact Center has launched new contact center delivery sites in Egypt’s Red Sea Capital, Hurghada, the UAE and Middle East’s business Hub, Dubai, and the talent rich and industrial heart of Eastern Europe Warsaw, Poland. The move strengthens Raya Contact Center’s position ahead of its competitors, and promises even more footprint expansions in the next few years.

Read more

Raya launches its new Social Media Support LOB

Today’s world is witnessing a phenomenal shift from traditional channels like voice, to social and other digital channels like email, chat, web messaging & self-service portals. With the smart phones penetration increasing at exponential rates and customer awareness of social and digital channels is almost at peak time high.

Read more

Customer Experience Transformation: an EMEA Service Provider Perspective - Interview with Ahmed Imam, CEO of Raya Contact Center

The industries that focus on customer experience have become very competitive and aim to provide the best service, especially the increasing awareness of social media, availability of competitors, ...

Read more