News

“Make Your Voice ECHO to Tomorrow”

Raya believes that the equation Employees + Communication + Hard Work = Output is the core of the Employee Engagement. Raya Holding had launched its first Employee Engagement Survey in August 2017; the main purpose of the survey is to measure how employees are engaged with their work. The survey also is a platform for the employees to voice out their opinions. ...

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Raya Achievers Club: The Road to Vienna

Since 2001, each year Raya recognizes its outstanding employees by Raya Achievers Club (RAC), in which the top performing employees across Lines of Business are rewarded with a trip to a country with exotic destinations in order to motivate and appreciate their work performance and efforts. For the year 2017, Vienna, Europe’s Cultural Capital, was the destination for the achievers of Raya ...

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NEW RAYA WEST-CAIRO EXPANSION

Raya Contact Center’s Egypt’s largest provider of comprehensive business process outsourcing (BPO) services, announced today its Board of Directors) approval on the Company’s local and offshore growth strategies. The Company has received its approval in proceeding with adding an additional leased-facility in 6th of October - West Cairo - to its portfolio of facilities under ...

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INCORPORATING A NEW SUBSIDIARY IN SAUDI-ARABIA

Raya Contact Center’s Board of Directors has approved and is in process of incorporating a BPO subsidiary in the Kingdom of Saudi Arabia, which would further cement RACC’s targeted expansions in the region, help in diversifying RCC’s service offerings, and complement the Company’s regional in the GCC. This location allows us to be of near proximity to our KSA and ...

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Raya lands its 3rd Fast Food Middle East BPO Contract with a Global Fast Food giant

During H2 of 2017, Raya Contact Center announced its finalization of a 3 year contract with one of the leading Global Fast Food giants operating globally in over 119 countries. This contract is the third operation to one of the group’s top strategic markets in the Middle East, that is based on COPC Benchmarks and a full fledge spectrum of CRM services to the client’s ...

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Raya lands a new Strategic Middle East Telecom Contract to operate from its Hurghada Delivery Site

Raya Contact Center announced that it has concluded a 3 years contract with one of the Middle East Leading Telecom Conglomerates operating in 5 countries. This partnership was awarded in the beginning of 2017, and has undergone its implementation process. Raya supports of one of the group’s top strategic market in the Middle East, and delivers COPC based Contact Center and a full ...

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Raya doubles its delivery capacity for its UAE onshore operation

RRaya has announced its completion of its 2nd phase of expansions to its delivery site in Dubai Outsource City, UAE through its TECOM free zone company “Raya Contact Center Gulf FZ-LLC” in in mid-2017. Raya has received its certificate of completion from the UAE Civil Defense to incorporate its new ...

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RAYA ORGANIZES ITS FIRST ANNUAL MIDDLE EAST CUSTOMER EXPERIENCE CONFERENCE IN COLLABORATION WITH FROST & SULLIVAN

Under the theme of “Redefining Customer Experience in the Middle East”, Raya Contact Center has organized its 1st Annual UAE based event in Marriott Marquis in Dubai on the 19th of September 2016. The event was organized in collaboration with Frost & Sullivan, the Global leader firm specialized in business consulting, market research and analysis...

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Raya Contact Center launches three new contact center sites in Hurghada, Dubai and Warsaw

Following a strategic expansion plan, Raya Contact Center has launched new contact center delivery sites in Egypt’s Red Sea Capital, Hurghada, the UAE and Middle East’s business Hub, Dubai, and the talent rich and industrial heart of Eastern Europe Warsaw, Poland. The move strengthens Raya Contact Center’s position ahead of its competitors, and promises even more footprint expansions in the next few years.

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Raya launches its new Social Media Support LOB

Today’s world is witnessing a phenomenal shift from traditional channels like voice, to social and other digital channels like email, chat, web messaging & self-service portals. With the smart phones penetration increasing at exponential rates and customer awareness of social and digital channels is almost at peak time high.

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Customer Experience Transformation: an EMEA Service Provider Perspective - Interview with Ahmed Imam, CEO of Raya Contact Center

The industries that focus on customer experience have become very competitive and aim to provide the best service, especially the increasing awareness of social media, availability of competitors, ...

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