Retail

  • The global market for merchandises has become increasingly competitive, and the companies that grow and excel in the retail and fast moving consumer goods (FMCG’s) industry are the ones that are in tune with their customers’ needs. Delivering a higher standard of quality customer service that your clients can depend on solidifies your position in this competitive market place.
  • In retail, customer experience is everything, being well aware of this; Raya offers you a wide range of outsourced customer experience services across all areas of your business, to serve as your customer interaction point. Raya offers call center services, campaign management services including promotion support, order Management and delivery support, loyalty program handling, customer satisfaction index measurement as well as consumer care lines via voice, email, web chat and outsourced social media monitoring.
  • To help you reach your revenue and service goals while continually enhancing your client experience through excellent customer service and optimization of costs to your business, we help you meet the industry challenges in reaching your business goals while also leveraging your brand loyalty.
    • - General / Product Inquiries
    • - Order Management
    • - Complaint Handling
    • - Customer Satisfaction Surveys
    • - Back office Services
    • - Digital / Social Media Moderation