Technology & Consumer Electronics

  • In order to stay competitive in a highly complex and changing customer demographic in the market of technology and electronics, companies must keep up with frequent changes, innovation processes and create cutting edge ideas that translate into returns. With tough competition and constantly changing specs in the technology industry, our clients rely on Raya’s know how and experience to generate greater customer value and provide consistent customer experience.
  • Raya provides many of today's world leading technology and consumer electronics brands with the platform to interact with their customers within a continuously dynamic environment.
  • We offer – through our support professionals – tailored end-to-end CRM solution including multiple modules for inside sales, order management, customer care and technical support to several Fortune 1,000 companies within the EMEA region.
    • - Service & products inquires (pre-paid and postpaid)
    • - Technical Support including remote troubleshooting (Single/Business-Multi user)
    • - Tier 2 Support and Escalation
    • - Service Requests Handling
    • - Follow up on dissatisfied customers
    • - Inbound sales
    • - Data Management
    • - Order Management
    • - Digital / Social Media Moderation