In today’s competitive market, the Travel and Transportation industry, along with Hospitality acknowledge the need to minimize operational costs and retain scalability in order to maintain a competitive edge. This requires making every customer interaction count.
To achieve this, delivering excellent customer experience is required to keep customers brand loyal and leverage repeated business. Raya brings in-depth experience in delivering exceptional Travel and Hospitality call center outsourcing services for clients across Europe, Middle East and Africa. Our BPO solutions have helped Travel, Airlines, and Transportation services providers to increase cost savings, customer satisfaction and operational efficiencies. The many services in this sector Raya support cover:
- Reservations & ticketing
- Modifications & cancellations
- Package customization
- Cross selling & renewals
- Membership & Loyalty programs
- Complaints management
- Web, Chat and Email support
- Back office handling
Our travel industry solutions are geared towards Airlines, Online Travel Agencies, Hotel chains and Transportation Service Providers.
At Raya, we pride ourselves on our tailored solutions geared towards helping our clients achieve better return from each customer interaction, while ensuring the highest quality standards and customer satisfaction for our clients’ brands.