PASSION. VALUE. RESULTS

WORLD CLASS INDUSTRY CERTIFICATIONS

HUMAN CAPITAL WITH DIVERSIFIED CULTURE

WE SPEAK 25+ LANGUAGES

THE LEADING CUSTOMER EXPERIENCE PARTNER IN EMEA

Facts

0M TRANSACTIONS / MONTH
0K ADVISORS
0 YEARS EXPERIENCE IN EMEA
0 LANGUAGES
0 DELIVERY SITES

LOCATIONS

location

Solutions

FOUNDATIONS FOR SUCCESS

Raya Contact Center's strong commitment to a deeply entrenched set of values has largely contributed to its success over the years. The very same values that management and personnel hold dear are those that are reflected on to customers who have come to rely on the high quality service and integrity that the Raya brand is now known for throughout the region. Our values are the pillars that build the strong foundation of our corporation.

SEEKING EXCELLENCE

SEEKING EXCELLENCE

TEAM WORK

TEAM WORK

CUSTOMER FOCUS

CUSTOMER FOCUS

RESPECT PEOPLE

RESPECT PEOPLE

"We really wanted to compliment Raya Contact Center’s team on an exemplary performance during the testing phase. Their efforts were recognized by the global testing team.  Their feedback was that the team produced the fewest errors, and appeared to understand the processes better than what they have experienced. We would like to recognize the team for always remaining positive, and being incredibly flexible in these fascinating times.  They always have a smile on their faces and react to whatever needs come their way with absolute pleasure.  They have been a wonderful team to deal with."

American Fortune 20 Leading Automotive Manufacturer

“During the past 12 years, Raya Contact Center engaged closely with us and demonstrated a great understanding of our business needs.”

Multinational Consumer Electronics Company

“We are very pleased with the good IX scores and overall positive trend Raya Contact Center has been delivering!”

A leading Air Transportation Services Company

“Raya Contact Center has proven to be very successful in offering an end to end solution to establish a unified channel that is scalable and flexible to accommodate our needs.”

American Fortune 20 Fast Food Company

"Big thanks for Raya Contact Center’s team! Almost non-noticeable impact during the pandemic. Very well acted!"

A Global Information Management Platform

"Raya Contact Center’s team is very committed and keep calm under a lot of pressure and workload during this time. Thanks, team!"

A Leading Consumer Electronic Company

"We really appreciate the support & understanding of the changes according to the business changes. Special thanks to Raya Contact Center's operational team for their adaptive behavior & support. Good Job & looking forward to the coming seasonality challenges."

Top Brand in Fast Food

"We would like to thank Raya Contact Center’s team for offering to help during the pandemic. We really appreciate your willingness to assist, taking into consideration that, this issue is not related to Raya Contact Center and was totally performed to assure the success of the process itself. Thanks again, this was an extra effort that you have put in this regard, and it is greatly appreciated."

American Fortune 10 Oil and Gas Corporation

"Thanks, Raya Contact Center’s team for the support of our project launch. The training and hiring class was definitely not normal during this hectic unexpected time.  We appreciate the efforts put forth. We are looking forward to the success to reach and pass our expectations. Thank you, Upwards and Onwards!"

A leading Global Fortune 1000 Property Developer & Provider

"Thank you so much for well-organized training, the teamwork is truly commendable and we appreciate your contribution to enhance our advisors’ behavior and attitude. Without your helpfulness and directness, our project would have been more challenging. I appreciate being stern and letting our advisors know what they are doing wrong along with giving them ways that can correct their mistakes. There are no words that can express our gratitude for your excellent performance and Support."

KSA Leading Health Care Company

"Egypt business was the winner of the large-market award “Business of the Year” we want to congratulate Raya Contact Center’s team on winning this very distinguished award. This is an amazing and incredible achievement. Hats off to you all!"

American Fortune 50 Food, Snack & Beverage Corporation

"Thanks, Raya Contact Center for all your help and support during this difficult time. We are sure we will get through this stronger than before."

An International Organization For Cultural Relations & Educational Opportunities

"A huge thanks to Raya Contact Center’s team for their dedication in closing the previously identified gaps in performance during this busy peak period."

A Leading Integrated Lifestyle Provider

Our clients say it best

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