Raya Contact Center's strong commitment to a deeply entrenched set of values has largely contributed to its success over the years. The very same values that management and personnel hold dear are those that are reflected on to customers who have come to rely on the high quality service and integrity that the Raya brand is now known for throughout the region. Our values are the pillars that build the strong foundation of our corporation.
"We really wanted to compliment Raya Contact Center’s team on an exemplary performance during the testing phase. Their efforts were recognized by the global testing team. Their feedback was that the team produced the fewest errors, and appeared to understand the processes better than what they have experienced. We would like to recognize the team for always remaining positive, and being incredibly flexible in these fascinating times. They always have a smile on their faces and react to whatever needs come their way with absolute pleasure. They have been a wonderful team to deal with."
“During the past 12 years, Raya Contact Center engaged closely with us and demonstrated a great understanding of our business needs.”
“We are very pleased with the good IX scores and overall positive trend Raya Contact Center has been delivering!”
“Raya Contact Center has proven to be very successful in offering an end to end solution to establish a unified channel that is scalable and flexible to accommodate our needs.”
"Big thanks for Raya Contact Center’s team! Almost non-noticeable impact during the pandemic. Very well acted!"
"Raya Contact Center’s team is very committed and keep calm under a lot of pressure and workload during this time. Thanks, team!"
"We really appreciate the support & understanding of the changes according to the business changes. Special thanks to Raya Contact Center's operational team for their adaptive behavior & support. Good Job & looking forward to the coming seasonality challenges."
"We would like to thank Raya Contact Center’s team for offering to help during the pandemic. We really appreciate your willingness to assist, taking into consideration that, this issue is not related to Raya Contact Center and was totally performed to assure the success of the process itself. Thanks again, this was an extra effort that you have put in this regard, and it is greatly appreciated."
"Thanks, Raya Contact Center’s team for the support of our project launch. The training and hiring class was definitely not normal during this hectic unexpected time. We appreciate the efforts put forth. We are looking forward to the success to reach and pass our expectations. Thank you, Upwards and Onwards!"
"Thank you so much for well-organized training, the teamwork is truly commendable and we appreciate your contribution to enhance our advisors’ behavior and attitude. Without your helpfulness and directness, our project would have been more challenging. I appreciate being stern and letting our advisors know what they are doing wrong along with giving them ways that can correct their mistakes. There are no words that can express our gratitude for your excellent performance and Support."
"Egypt business was the winner of the large-market award “Business of the Year” we want to congratulate Raya Contact Center’s team on winning this very distinguished award. This is an amazing and incredible achievement. Hats off to you all!"
"Thanks, Raya Contact Center for all your help and support during this difficult time. We are sure we will get through this stronger than before."
"A huge thanks to Raya Contact Center’s team for their dedication in closing the previously identified gaps in performance during this busy peak period."