Raya Contact Center is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) Service Provider offering contact center services, back office services, inside sales channel management, professional services and digital services. Raya Contact Center caters to clients, including global Fortune 100 companies in Middle East, Europe, Africa, & North America in 25 different languages. Raya Contact Center serves its clients from eight contact center facilities located in Cairo and Hurghada, Egypt, Dubai, UAE, and Warsaw, Poland. With over 8,500 seats capacity and 6,500 advisors talent pool, Raya focuses on high growth industries; mainly telecom, technology, consumer electronics, travel and hospitality, banking, automotive & retail industries. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation , 6-Sigma, Problem Solving, Data analytics as well as world class standards such as COPC. Raya Contact Center provide tangible value to our clients by sharing improvements, insights, analytics and recommendations on improvement projects supported by illustrated savings and additional derived revenues.