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Dienstleistungen

Overview

RAYA provides next-generation customer support on behalf of clients across verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people. RAYA has been the most preferred partner of customer service, technical support, and global services for fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.

Mission

Focus on the client and end-user satisfaction Competent and motivated people Deployment of state-of-the-art technology Industry best practices Cost-effective operations Maximize shareholder value Streamlined processes & continuous improvement of the quality management system

Vision

To be the partner of choice for organizations that strive to create unfailing brand loyalty

Strategy

Become a distinctive Multi-regional & Multilingual BPO player within EMEA Build a sustainable leadership position as a "Champion" in the GCC region Extend leadership by becoming a "Challenger" in the European market Aspire to pursue a "Global Challenger" path

Geschichte

KAPAZITÄTSENTWICKLUNG

Service Evolution

Chat Bot
Omni Channel
Digital analytics
Social Media
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2020
Omni Channel
Digital analytics
Social Media
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2019
Social Media
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2018
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2014
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2009
HR Services
Hosting Services
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2008
HR Services
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Inbound Sales
Technical Support
Telemarketing
Customer Service
2005
Inbound Sales
Technical Support
Telemarketing
Customer Service
2003
Technical Support
Telemarketing
Customer Service
2001
Customer Experience
Inside sales
Back office
Center of Excellence
Digital

Dienstleistungen

Customer Experience Management

  • Customer Experience Support
  • Inbound Sales
  • Technischer Support
  • Service Recovery-Lösungen
  • Inkasso “MEHR LESEN”
  • Inside Sales

Center Of Excellence

  • HR-Outsourcing-Dienstleistungen
  • Call Center Hosting
  • Beratungsdienstleistungen “MEHR LESEN”

Back Office-lösungen

  • Datenmanagement
  • Supply Chain Management (SCM)
  • Lohn- und Gehaltsabrechnung

Digitale Lösungen

  • Social Media-Lösungen
  • OMNI Channel-Lösung
  • Chat-Lösungen
  • E-Mail-Support “MEHR LESEN”
  • Automation and AI

BRANCHEN DIENSTLEISTUNGEN

Technologie Und Unterhaltungselektronik

Medien & Kommunikation

Fast Food

Banken & Versicherung

Automobil

Weisse Waren

Einzelhandel

Reisen

E-commerce

Staatlicher Und Öffentlicher Dienst

Immobilien

Gesundheitsfürsorge

25+ SPRACHEN

United Kingdom
Russia
Netherlands
Portugal
Turkey
Poland
France
Sweden
denmark
greece
bulgaria
Germany
Egypt
Czech republic
Ukraine
Norway
Spain
Finland
Hungary
Slovakia
Serbia
Italy
slovenia

Aktienkurs

6.15

EGP / Share

Hoch 6.30
Niedrig 6.08
Öffnen 6.16
Schließen 6.16
Letzter Handel 6.15

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