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ÜBER RAYA CONTACT CENTER

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Overview

Raya Contact Center is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) Service Provider offering contact center services, back office services, inside sales channel management, professional services and digital services. Raya Contact Center caters to clients, including global Fortune 100 companies in Middle East, Europe, Africa, & North America in 25 different languages. Raya Contact Center serves its clients from eight contact center facilities located in Cairo and Hurghada, Egypt, Dubai, UAE, and Warsaw, Poland. With over 8,500 seats capacity and 6,500 advisors talent pool, Raya focuses on high growth industries; mainly telecom, technology, consumer electronics, travel and hospitality, banking, automotive & retail industries. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation , 6-Sigma, Problem Solving, Data analytics as well as world class standards such as COPC. Raya Contact Center provide tangible value to our clients by sharing improvements, insights, analytics and recommendations on improvement projects supported by illustrated savings and additional derived revenues.

Mission

Focus on client and end user satisfaction Competent and motivated people Deployment of state-of-the-art technology Industry best practices Cost-effective operations Maximize shareholder value Streamlined processes & continuous improvement of quality management system

Vision

To be the preferred Business Process Outsourcing Partner in EMEA

Strategy

Become a distinctive Multi-regional & Multilingual BPO player within EMEA Build a sustainable leadership position as a "Champion" in the GCC region Extend leadership by becoming a "Challenger" in the European market Aspire to pursue a "Global Challenger" path

Geschichte

KAPAZITÄTSENTWICKLUNG

Service Evolution

Chat Bot
Omni Channel
Digital analytics
Social Media
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2020
Omni Channel
Digital analytics
Social Media
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2019
Social Media
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2018
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Service Recovery
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2014
HR Services
Hosting Services
Training/Consulting
Payroll Processing
Supply Chain Mgmt
Finance/Accounting
Data Mgmt
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2009
HR Services
Hosting Services
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Tele-collection
Inbound Sales
Technical Support
Telemarketing
Customer Service
2008
HR Services
Account Mgmt
Campaign Mgmt.
Lead Mgmt
Account Profiling
Inbound Sales
Technical Support
Telemarketing
Customer Service
2005
Inbound Sales
Technical Support
Telemarketing
Customer Service
2003
Technical Support
Telemarketing
Customer Service
2001
Customer Experience
Inside sales
Back office
Center of Excellence
Digital

Dienstleistungen

Customer Experience Management

  • Customer Experience Support
  • Inbound Sales
  • Technischer Support
  • Service Recovery-Lösungen
  • Inkasso “MEHR LESEN”
  • Inside Sales

Center Of Excellence

  • HR-Outsourcing-Dienstleistungen
  • Call Center Hosting
  • Beratungsdienstleistungen “MEHR LESEN”

Back Office-lösungen

  • Datenmanagement
  • Supply Chain Management (SCM)
  • Lohn- und Gehaltsabrechnung

Digitale Lösungen

  • Social Media-Lösungen
  • OMNI Channel-Lösung
  • Chat-Lösungen
  • E-Mail-Support “MEHR LESEN”
  • Automation and AI

BRANCHEN DIENSTLEISTUNGEN

Technologie Und Unterhaltungselektronik

Medien & Kommunikation

Fast Food

Banken & Versicherung

Automobil

Weisse Waren

Einzelhandel

Reisen

E-commerce

Staatlicher Und Öffentlicher Dienst

Immobilien

Gesundheitsfürsorge

25+ SPRACHEN

United Kingdom
Russia
Netherlands
Portugal
Turkey
Poland
France
Sweden
denmark
greece
bulgaria
Germany
Egypt
Czech republic
Ukraine
Norway
Spain
Finland
Hungary
Slovakia
Serbia
Italy
slovenia

Aktienkurs

5.20

EGP / Share

Hoch 5.22
Niedrig 5.20
Öffnen 5.29
Schließen 5.29
Letzter Handel 5.20

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