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Board Of Directors

Medhat Khalil

Medhat Khalil

Chairman & CEO Raya Holding for Investments

Medhat Khalil has dedicated his career to realizing a vision: Raya Holding. After 15 years holding top management positions with IBM Egypt, Khalil founded the pioneering IT companies Protech and Oratech in 1993 and 1997 respectively.

In 1998 Protech and Oratech became two of the seven entities comprising Raya Holding. Medhat Khalil is a member of the National Sports Council, board member of the National Fund for Finance of Juniors, Youth, and Sports.

Ahmed Khalil

Ahmed Khalil

CEO Raya Smart buildings Non-Executive Director

Ahmed Khalil’s background entails sales, marketing and business development which he gained through his work in Microsoft Egypt.

Before joining Microsoft, Khalil gained extensive retail experience from running the family business, where he managed and developed a home-grown retail chain of fashion apparel stores. Khalil serves on the board of Raya Holding since 2008
as well as other leading companies such as Fawry Technologies and Rameda Pharmaceuticals.

He holds a BA in Business Administration, with a double concentration in Finance and Marketing, from the American
University in Cairo (2005) and an MBA from the Harvard Business School (2012), with a focus in Corporate Finance and Real Estate. Currently, Khailil is the CEO of Raya Smart Buildings.

Ayman El Baz

Ayman El Baz

Managing Director Innovo – Tawasol Independent Non-Executive Director

Mr. El Baz holds a BSc in engineering from Cairo University. He played a major role in establishing the Raya Group since January 1993, where he was the first person to join the start-up team. Within five years, he moved from the position of Systems Engineer to General Manager and established the Networking Department from the ground up.

In late 1998, he facilitated the establishment of Raya Group’s Carrier Solutions arm, which, in cooperation with Nortel Networks, acquired a significant market share of Egypt’s voice and data business from 1998 to 2001.

In 2002, Mr. El Baz assumed leadership over the Distribution and Retail arm of the Group. During his tenure, the revenue of the group grew from EGP 286 million in 2002 to EGP 1.5 billion in 2005. In 2006, he joined the retail arm of EFG Hermes, where he helped launch the Retail 104 branches model.

These retail branches soon represented 20% of EFG Hermes’ retail business. Before he left to start his own business, Mr. El Baz also spearheaded the establishment of Raya Group’s Facilities and Real Estate Department. Mr. El Baz currently sits on the board of directors of a number of small companies in real estate, agriculture and services, in addition to managing his own business in Telecom and Office Furniture and Solutions, which he started in 2011, and Kenana for Real Estate, which he started in 2010.

Ahmed el Guindy

Ahmed el Guindy

Independent Non-Executive Director Founding Partner – Tanmeya Capital Ventures

Mr. El Guindy holds a BSC in Business Administration and Economics from American University in Cairo and a MSc in Accounting and Finance from the London School of Economics. He is currently the Managing Partner of TCV Holding, an investment firm focused on providing growth capital to successful, growing mid-cap Egyptian companies. Prior to joining TCV Holdings, Mr. El Guindy was the Head of EFG Hermes’ Investment Banking Division, a position he held since 2012. With EFG Hermes, he helped to expand the division’s regional presence, leading the team to conclude high profile regional IPOs, including Emaar Malls Group, Edita Food Industries, Dubai Parks and Resorts, Orascom Construction Industries and Domty, among others. Before heading the department, Mr. El Guindy participated in other high-profile transactions, including Weather Investment’s merger with VimpelCom, the Mobinil bond issuance and the IP of Telecom Egypt. Prior to joining EFG Hermes in 2004, he worked as a Research Analyst at the World Bank Cairo Office, where he focused on macroeconomic analysis.

Ahmed Refky

Ahmed Refky

CEO Raya Contact Center CEO Raya Contact Center

Ahmed Refky is a senior executive with proven successful experience, providing strategic vision, and enterprise leadership. He is known for his revenue and profitability growth abilities, as well as his versatility in starting up and turning around businesses in different industries. His strong business experience has equipped him to run businesses globally across different cultures. He is a dynamic, innovative, results-driven leader with a strong track record of performance in turnaround and high-paced global organizations.

He has a great ability to advise, coach, shape strategies, and lead teams to achieve results. Utilizing keen analysis, insights and team approach to drive organizational improvements. He possesses superior interpersonal skills, capable of resolving multiple complex issues and motivating teams to peak performance. He is the Managing Partner and co-founder of Planovate, a Florida based consulting practice, specializes in management and business turnarounds, startups, growth management, global expansions, Information Management, and business process outsourcing. He was the Managing partner and co-founder of Nutri Selections, specialized in sourcing premium quality private label food and beverages products to the U.S. Market. He created THE FRUIT JUICE brand, and successfully penetrated several geographic locations nationwide.

He was the Country Manager of Convergys in Egypt setting up their new subsidiary and before joining Convergys he was the Senior Vice President and a founding member of Xceed, a global BPO service provider. For a decade, and since its inception, He was responsible for defining and leading the implementation of Xceed's vision and strategy. His efforts allowed the company to exploit new geographic markets and verticals witnessing more than 50% annual growth since its inception, soaring to be among the global 100 players in 2009 and 2010. He acted as the pulling force to the whole call center/BPO industry in Egypt and helped position Egypt as one of the top destinations in the BPO industry. Prior to joining Xceed, he was the Regional IT Director and a member of the Global IS Steering Committee for ABB; ABB is a Global leader in power and automation technologies.

He holds a B.Sc. degree in Computer and Automatic Control, with continuing education in several institutes including the International Institute for Management Development (IMD), in Lausanne, Switzerland. His academic, professional background and leadership in multicultural environments within Global Organizations have added to his strength and success, positioning him for new challenges and long term growth.

Hossam Hussein

Hossam Hussein

CFO - Raya Holding CFO - Raya Holding

Hossam Hussein serves as the Chief Financial Officer of Raya Holding for financial investments. Hossam played a key role as part of the management team that helped to launch the shares of the holding company in the Egyptian Stock Exchange in 2005, which helped the company to start setting its objectives, which at present is one of the most important investment conglomerates in the Arab Republic of Egypt.

Hossam has 23 years of experience in financial management, short and long-term loan and financing, as well as interpretation and analysis of financial related data, financial analysis, cash management, financial investments, long-term financial planning, budget planning and overall coordination of corporate investment decisions and strategic planning.

In 1999 he joined the Raya Holding Group of Companies. He has held several positions, including Treasurer and credit controller Manager for Raya Holding and Financial Manager of Raya Algeria. He also served as head of the financial sectors of Raya Holding Company for Financial Investments and is responsible for investment management, investor relations, business planning, tax administration and financial management. Mr. Hossam worked to monitor the performance of all the companies in the Group through his work as head of the financial sectors in terms of monitoring the performance indicators and the extent of achieving the objectives of the company and its future plan and through his work on the development of strategic plans short and long term.

During this period he served as a board member for most of Raya Holding's subsidiaries.

Hossam holds a Bachelor of Commerce from Cairo University in 1995 and he received an MBA from the Arab Academy for Banking and Financial Sciences and a certificate from the International Finance Institute (US Treasury) in international finance, cash management and modern derivatives.

Management Team

Ahmed Refky

Ahmed Refky

Chief Executive Officer

Ahmed Refky is a senior executive with proven successful experience, providing strategic vision, and enterprise leadership. He is known for his revenue and profitability growth abilities, as well as his versatility in starting up and turning around businesses in different industries. His strong business experience has equipped him to run businesses globally across different cultures. He is a dynamic, innovative, results-driven leader with a strong track record of performance in turnaround and high-paced global organizations.


He has a great ability to advise, coach, shape strategies, and lead teams to achieve results. Utilizing keen analysis, insights and team approach to drive organizational improvements. He possesses superior interpersonal skills, capable of resolving multiple complex issues and motivating teams to peak performance. He is the Managing Partner and co-founder of Planovate, a Florida based consulting practice, specializing in management and business turnarounds, startups, growth management, global expansions, Information Management, and business process outsourcing. He was the Managing partner and co-founder of Nutri Selections, specialized in sourcing premium quality private label food and beverages products to the U.S. Market. He created THE FRUIT JUICE brand, and successfully penetrated several geographic locations nationwide.


He was the Country Manager of Convergys in Egypt setting up their new subsidiary and before joining Convergys he was the Senior Vice President and a founding member of Xceed, a global BPO service provider. For a decade, and since its inception, He was responsible for defining and leading the implementation of Xceed's vision and strategy. His efforts allowed the company to exploit new geographic markets and verticals witnessing more than 50% annual growth since its inception, soaring to be among the global 100 players in 2009 and 2010. He acted as the pulling force to the whole call center/BPO industry in Egypt and helped position Egypt as one of the top destinations in the BPO industry. Prior to joining Xceed, he was the Regional IT Director and a member of the Global IS Steering Committee for ABB; ABB is a Global leader in power and automation technologies.


He holds a B.Sc. degree in Computer and Automatic Control, with continuing education in several institutes including the International Institute for Management Development (IMD), in Lausanne, Switzerland. His academic, professional background and leadership in multicultural environments within Global Organizations have added to his strength and success, positioning him for new challenges and long term growth.


Alaa El Shafei

Alaa El Shafei

Chief operating officer

Alaa El Shafei’s professional background includes a number of technical, managerial, and consulting positions, in addition to participating in several multinational consulting projects in Europe and the USA.



He served as the Senior Vice President and as a founding member of Xceed and was responsible for deploying and operating one of the largest state-of-the-art contact centers in the region. He brings over 30 years of experience in the IT and Outsoucing industries including Business Systems Deployment, Business Process Re-engineering, Project Management, Data and Voice Networking, as well as Data Centers Infrastructure Design, Implementation and Systems Integration.



Shafei was also a member of the board of directors of the Smart Villages Company, a company Founded in 2001 to lead and foster branded chain of Technology clusters and Business Parks on the local and regional level.



Alaa El Shafei’s comprehensive professional background and senior executive education at Harvard Business School have enabled him to further deploy Contact Center management related systems including CRM, ACD, Work Force Management and others, from the managerial and technical aspects.


Ahmed Fahmy

Ahmed Fahmy

Project Management Director

Mr. Fahmy holds a B.Sc. in Electronics Engineering from Menouifa University, Al Minufya, an MBA from ESLSCA Business School, Paris and a certificate in ITIL. Mr. Fahmy has been with us since 2000, and has 23 years of experience in the IT industry, including in international telecommunication, networking, security, disaster recovery and business continuity, ITIL V3 compliant IT service operations, performance-based SLA IT service management and financial planning of IT operations. He has also managed IT and telecom services operations of large companies, including those with over 3,000 users across multiple sites. While with us, he has helped to reshape telecom infrastructure solutions and design in EMEA and has helped us develop strategic partnerships with tier 1 telecom service providers worldwide.


During Fahmy’s 18-year tenure with Raya Contact Center, he has helped to reshape telecom infrastructure solutions and designs across the EMEA region and has helped in developing strategic partnerships with tier one telecom service providers worldwide. With his overall 23 years of experience, Fahmy did not only add value to the IT service operations as a whole, his scope of work was also successfully expanded when he moved to BPO Project Management in 2016. Fahmy’s BPO industry knowledge, ICT background and experienced project management skills have added value to the organization which made Raya Contact Center effectively compete in the global market place today.


Sandra Fahmy

Sandra Fahmy

HR Director

A Business Process Outsourcing contact center is an industry of people and today, we are one of the most demanding industries worldwide when it comes to the need of manpower. Mrs. Fahmy is Raya Contact Center’s HR director managing Recruitment & Talent Acquisition, Learning & Development, Budgeting & Rewards, Payroll Processing and Employee Relations.



Mrs. Fahmy, a talent maximizer with a track record of delivering improved capacity, growth and transformation of manpower, possesses over 15 years of human resources and organizational development experience. Her expertise includes talent management, organizational development, training and development, and leadership & management coaching. During her early years, Mrs. Fahmy started her career as a training supervisor with a solid background in training strategy management, for BPO multinationals such as Teleperformance and Xceed.


Maggi Dewedar

Maggi Dewedar

Supporting Functions Director

As a Support Functions Director, Ms. Dewedar overlooks all Operational support functions including Quality Monitoring, Operational Training, Process Improvement, and Work Force & Real Time Management in addition to Internal & External Reporting. In her role, she is responsible for implementing and sustaining clients’ support requirements programs and ensuring the operational efficiency through appropriate work force planning and forecasting. She also works side by side with the operations to enhance performance by implementing Six Sigma projects across all accounts with the vision of fulfilling clients’ as well as end users’ requirements.


Ms. Dewedar has a wide-ranging experience of 14+ years in customer operations, which she gained in a variety of positions in Egyptian American Bank, Xceed and Metlife. She is experienced in running quality programs and implementing performance management systems within customer contact operations. She has a solid knowledge of large contact centers working environment and variables. Ms. Dewedar is a COPC® Registered Coordinator, ISO Lead Auditor, and holds and Executive Masters in Business Administration from IESE Business School.


Yasser Sharaf

Yasser Sharaf

IT Director

He has 20+ years of professional experience, with communication engineering degree Yasser Started his information Technology career with early internet technologies, in 2000, he was heading the infrastructure and systems implantations for the early launching contact centers in Egypt. As Customer Experience Manager, Yasser started his 14 years of experience with Raya, since then he has been assigned for many local and offshore strategic clients contact center and BPO operations.

Haytham Salama

Haytham Salama

Governance Director and Interim Finance Director

Salama is a graduate of business administration and holds an MBA degree, enriched with a back ground study of Project Management. Salama has joined Raya Contact Center with 18 years of successful experience in planning & Budgeting, Process Management & Quality Assurance, Customer Experience Management and Business Development. Walking through his career, Salama has built experience while working for multinational telecom service providers such as Orange, Etisalat and Orascom.

As a Governance Director, Salama drives the organization’s direction through strategic, legal and operational guidance to maintain compliance with all relevant legislation by leading and supporting the most effective governance practice across the organization.

Tamer Boulos

Tamer Boulos

Hosting Director

With a bachelor degree in Engineering and 18 years of experience in project management, Boulos manages Raya Contact Center’s facilities and procurement. Boulos’ exceptional expertise in project and facilities management were part of his success story across the seven years he spent in Mississauga, Canada.



Throughout his career, Boulos has built related experience in Risk Management, Finance & Accounting, Procurement, Facility Maintenance, Auditing and Strategic Planning. Following his journey, Boulos has worked for multinational BPO providers such as Teleperformance.


Amr AbdelKhalek

Amr AbdelKhalek

Commercial Director

Amr has a wide-ranging experience of 12+ years in Sales and business development, leading global market expansions with a proven success record of business and financial achievements, which he gained in a variety of positions in several industries like Telecom, Industrial, Energy and IT.

Acquired bachelor's degree in Business administration from Cape Breton University and currently hold the position of Regional Commercial Director for Raya Contact Center, responsible for sales, presales, business development, and marketing across ME, GCC, and Europe.

Hossam Fouad

Hossam Fouad

Operations Director

Ahmed Osman

Ahmed Osman

Operations Director

Compensation Committee

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Audit Committee

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Raya’s Sustainability Report 2018


Promoting good business should be the endeavor of every corporation. This is especially true when operating in a developing country where there is always room to have a positive effect on the community. In that regard, Raya ensures that the business operates in a responsible, ethical and transparent manner. Committed to building business resiliency and sustainability, Raya has proudly published its second sustainability report. This report gives information about the economic, environmental, social, and governance performance of Raya group.

The importance of this report lays in communicating to the stakeholders, employees, business partners, investors and to public Raya’s commitment to a continuous improvement of its business practices. Raya’s sustainability report is set to follow the Global Reporting Initiative (GRI) standards, commonly used as international standard for sustainability report.

Sustainability Report 2018

 

Raya Supports Social Development for its Community Engagement Initiatives


Through its corporate social responsibility initiatives, Raya Holding supports social development initiatives that have the potential to create a sustained and meaningful impact on improving the livelihoods and overall well-being of our community. For that matter, we carefully select and collaborate with local reputable organizations working in community development to address sustainability challenges such as education, poverty and environmental issues.

In our efforts to contribute these sustainability challenges, our CSR approach focus on promoting Youth Empowerment and Civic Engagement.

 

Raya’s Social Investment Initiatives


Share Price

5.28

EGP / Share

High 5.40
Low 5
Open 4.94
Close 5.23
Last Trade 5.28

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