Accordingly, Raya Contact Center has selected Dubai to be its first delivery location in GCC to provide an onshore and nearshore BPO service to the rest of the Gulf. Our Dubai site is located in the Arab Bank for Shared Services (ACSS) building in the Dubai Outsourcing Zone (DoZ), residing next to Dubai Academic City “The Middle East’s leading University Hub”. Dubai offers access to facilities, talent, and infrastructure have become the key criteria an outsource destination, and Dubai’s cutting-edge infrastructure, business-friendly environment, and excellent connectivity have set it apart as a sought after location within the MENA region while being the main gateway to the GCC. Our Dubai site will be offering bilingual Arabic/English support with additional language offerings including Hindi, Malayalam & Tagalog. The main Processes to be outsourced would be Customer Care, Order Management, and L1 & L2 Technical Support & Inside Sales services.