News

Case Study: Banking Root Analysis to Uplift Low C-SAT in 4 Months



Banking & Financial Sector Case Study: Root Analysis & Best Practices to Uplift Low C-SAT in 4 Months

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA Contact Center offers a wide range of banking services, like credit card processing services, payment services, collections & debt management, acquisition services, fraud monitoring, risk management & compliance, and commercial banking services. The client reached out to discover the root causes behind the low C-SAT, high AHT, and low sales conversion rates.

The results were outstanding! To learn more about how RAYA achieved this in just 4 months download the Case Study.

Download the Case Study to learn more

MORE NEWS

We use cookies to improve our service for you.
You can find more information in our data protection declaration.

privacy policy ok