Back Office Services

Back Office Services

Raya Contact Center provides a variety of non-voice Contact Center and BPO Solutions that enhance the customer experience management along with your day to day interactions with your customers through a proven track record with our expertise in outsourcing solutions across all our sites in Cairo, Dubai, Hurghada, and Warsaw.

Data management

Focusing mainly on low- to medium-end transactions processing including credit card; debit card processing, loan processing, check processing, invoice processing, and order processing. Other services include data entry, conversion, and transcription functions such as medical transcriptions. Our data management services are available using most of the western European languages.

Supply Chain Management (SCM)

Covering the procure-to-pay and order-to-cash processes including but not limited to purchase order validation, vendor management, payment processing, order management, collections, cash application, and receivables follow-ups in addition to other common processes around a solid ERP backbone.

Payroll Processing

Regardless of how many employees a company may have, processing payroll is a complex and time-consuming endeavor. At Raya Contact Center, our team of skilled payroll processing specialists is able to process payroll activities and take over the payroll processing function for our clients with the use of our payroll processing system or through the integration to our clients' payroll systems
Outsourcing Payroll Services offers multiple benefits including Cost Savings, Security; focus on core competencies, minimized errors.
A payroll processing provider may appear to be more expensive when compared to in-house operations, but the value-added services and efficiency improvements more than offset the monthly charges.

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