We help our clients to get a comprehensive customer experience management, RCC enhances the integrated Omni-channel CX management Solutions For the Social Media Management technology, we give our clients the option to outsource their work with renowned technologies that give deep analysis their customers on social media conversations across multiple platforms including Facebook, Twitter, Instagram, LinkedIn, etc. and extends to virtually all public data on open blogs, forums, and micro websites, with the ability to flag the top influencers, trending topics, sentiment analysis and a lot more including deep profiling of online communities that exceed the traditional demographic analysis.
Omni-channel experiences unify inbound and outbound communication to deliver proactive, contextual interactions to your customers and effortless experience. Create seamless, personalized engagements across all channels throughout the entire customer journey. Your customers, Community managers, and reps can shift between channels without losing context. Your business can expertly design, launch, and monitor even the most complex customer journeys using routing to automatically deliver interactions to the best available resource. It's all part of the RCC's approach to omnichannel customer engagement.
Video/Web Chat is a simple way for customers to get information via your website/APP. Customers can typically connect to an agent in less than a minute and can ask questions and get responses quickly, and without hassle. Chat can be placed throughout a website or just focused on specific pages that are crucial to the customer's journey. There can be huge advantages to allowing the person's face to be seen, especially if the industry has a low volume, high revenue business model such as a bank with VIP clients in which a high level of trust is needed.
Email is still an immensely popular channel. Our data shows that email is the second most used channel. Just because someone sends an email/web form does not mean that an email response is always the right one. We can support email responses via alternative channels as part of your Digital strategy.
In the race to deliver the best CX, our clients are now shifting to automate most of their transactions across channels. Raya Contact Center helps brands to build a full-service AI assistant that customers and advisors will actually want to use. Seamlessly automate tasks. Address customer requests across channels like digital and voice. Guide advisors through processes. Raya Contact Center provides optimal customer experience through boosting customer engagement with self-service capabilities. Our systems can automatically route transactions, work with data, initiate responses, and collaborate with other systems as and when required. Our technology is designed to provide an alternative to performing high-volume workflow and back-office processes (finance, supply chain management, customer service, and digital-related processes).